![]() ![]() To view the AppleCare+ plan Terms and Conditions (if any) sold by region see /legal/sales-support/applecare/applecareplus/. Rules, restrictions, terms, and conditions apply to all AppleCare+ plans. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. You are not required to purchase an AppleCare+ plan to use the Apple Support app. ![]() Note: The Apple Support app, AppleCare+ plans, and certain features of the app and/or AppleCare+ plans are available only in select countries or regions. And if you decide to visit the Genius Bar or an Apple Authorized Service Provider, Apple Support can help you find a nearby store, book a reservation, and add a pass to Wallet for easy check-in. Talk with a real person to troubleshoot an issue, or get guided, step-by-step solutions to resolve it yourself. Apple Support gives you personalized access to solutions for all of your Apple products and services. Learn how to manage your subscriptions, reset your Apple ID password, and more. Contact an Apple Authorized Service Provider or Apple Store for help servicing a removable battery.Need help? Get the support you need for the Apple products you love-all in one place. Some older Mac laptops have removable batteries that you can replace yourself. 1 Repairs performed by untrained individuals or using non-genuine Apple parts could damage your equipment, and such damage is not covered by warranty. Genuine Apple parts are also available for out-of-warranty repairs through Self Service Repair. MacBook, MacBook Air, and MacBook Pro computers with built-in batteries should have their batteries replaced only by an Apple Authorized Service Provider or Apple Store, or by an Independent Repair Provider that uses genuine Apple parts. If you don't have coverage, you can have the battery replaced for a fee. If you purchased an AppleCare Protection Plan for your Mac laptop and your battery retains less than 80 percent of its original capacity, Apple will replace the battery at no charge. Your Apple One Year Limited Warranty includes replacement coverage for a defective battery. Use Apple Diagnostics to test for battery issues.If you're using an Intel-based Mac, it might help to reset the SMC.Shut down your Mac, close its lid for 30 seconds, then try to charge again.If your MagSafe power adapter isn't charging.If your USB-C power adapter isn't charging.If you're using the correct power adapter, make sure that the power adapter isn't at fault: If the power adapter isn't rated for at least the wattage that your Mac requires, it might not charge your Mac reliably. If your battery isn't charging, make sure that you're using the correct power adapter for your Mac. If charging is on hold and you need your battery to be fully charged sooner, choose Charge To Full Now from the battery status menu. This is optimized battery charging, which helps prolong the overall life of the battery. Occasionally the battery status menu in the menu bar might not show a full charge (100%), even after the power adapter has been connected for a long time. It's best to rely on the battery-health information reported by macOS. Some third-party apps also report battery health conditions, but the data they report might not be accurate or conclusively indicate diminished system runtime. In some earlier versions of macOS, battery health might be reported as Replace Soon, Replace Now, or Service Battery, and might appear in the battery status menu instead of Battery settings: Press and hold the Option (or Alt) key while clicking the battery status menu in the menu bar. Service Recommended: The battery's ability to hold charge is less than when it was new, or the battery isn't functioning normally. You can safely continue to use your Mac, but if your battery needs service or its lowered charging capacity is affecting your experience, get your battery evaluated at an Apple Store or Apple Authorized Service Provider, or contact Apple.Normal: The battery is functioning normally.The Battery information shown here includes Battery Health: Choose Apple menu > System Preferences (or System Settings), then click Battery. ![]()
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